Have you ever felt as if returning your Negative Pressure Control Unit for service was like sending it to a Black Hole?
And, when you call your negative pressure company, does it seem as if they have no idea of the status of your repair and when (and if) you might see ever see your unit again?
Well, based on your feedback about experiences you’ve had in the past with the other companies, we at Pensar Medical are changing all that, starting today with our new and exciting Control Unit Repair Guarantee.
When you send your WoundPro® unit to us for repair, we will:
That is how serious we are taking this issue. We realize that your control unit is not making you any money or serving any of your customers, when it’s sitting in our factory waiting to be repaired, and we are putting an end to that RIGHT NOW!
1. Send you an e-mail confirming the day we receive your unit;
2. In two (2) full business days from the confirmed receipt time, we will contact you with a diagnosis of what needs repair and a firm estimate of costs (if any) to repair your unit;
3. In five (5) business days after we contact you with the diagnosis (7 business days total), we GUARANTEE your unit will be on our loading dock ready to be shipped back to you;
4. If any of the above does not happen or if your unit cannot be repaired in 5 business days, we will send you a permanent replacement unit to take its place.
Our goal and intent is to minimize your down time and to maximize the amount of time your WoundPro unit is in your hands and in perfect working order.
Please give us a call, if you have any questions at 800-669-4757, regarding our new repair guarantee. And thank you, again, for your business.