Frequently Asked Questions

What is Pensar Medical™?

Pensar Medical™ is a leading medical device company that specializes in the design and manufacturing of Negative Pressure Wound Therapy (NPWT) systems and wound care solutions.

How long has Pensar Medical™ been in operation?

Pensar Medical™ has been serving the healthcare industry for over 10 years, providing innovative solutions for wound care.

What products does Pensar Medical™ offer?

Pensar Medical™’s product portfolio includes the WoundPro™, WoundPro+™ systems for traditional Negative Pressure Wound Therapy (NPWT), and the MicroDoc® system for single-use NPWT (sNPWT).

Additionally, we offer a wide range of supplies, including dressing kits, wound dressings, collection canisters, extension tubing, and Y-connectors. These supplies are specifically crafted to complement and optimize the performance of our core products, catering to the diverse requirements of healthcare professionals and their patients. They serve as effective solutions for negative pressure wound therapy and comprehensive wound management.

What is your business model? Do you sell through distributors or directly to healthcare providers?
Pensar Medical™ sells its products through a network of authorized distributors who serve healthcare providers.
What sets Pensar Medical™ apart from its competitors in the industry?

Pensar Medical™ stands out in the industry with several key differentiators:

  • Diverse Portfolio of NPWT Solutions: We offer a comprehensive range of NPWT solutions, including both single-use and durable units, ensuring healthcare professionals have access to the right tools for their specific needs.
  • Industry-Leading, Medical-Grade Foam: Our NPWT solutions feature high-quality, medical-grade foam dressings, providing superior performance in wound care.
  • Most Powerful Control Unit: Our WoundPro™ control units feature a robust pump with the industry's highest flow rate (8 l/min), delivering optimal therapy to promote wound healing.
  • Extended Battery Life: With a battery life of up to 24 hours, our systems provide uninterrupted care, even during power outages or when mobility is essential.
  • Cost Efficiency: Pensar Medical™ prioritizes cost efficiency, allowing healthcare facilities to provide high-quality care while managing expenses effectively.
  • Flexible Procurement Options: We offer flexible procurement options, allowing healthcare facilities to choose between renting or purchasing our NPWT systems to suit their financial preferences.
  • Exclusive Distributor Partnerships: Pensar Medical™ exclusively partners with distributors to ensure localized, dedicated support for healthcare professionals. This commitment distinguishes us from competitors who may engage directly with healthcare facilities.

These unique attributes underscore our commitment to excellence, patient care, and providing healthcare professionals with cutting-edge NPWT solutions to enhance their practice.

Where can I read testimonials from Pensar Medical™ customers?
You can find testimonials and success stories from Pensar Medical™ customers on our website's Testimonials page, showcasing the positive impact of our products on patient care.
What is Negative Pressure Wound Therapy (NPWT)?

Negative Pressure Wound Therapy (NPWT), or vacuum-assisted closure (VAC) therapy, is a medical technique to promote wound healing and manage various wound types. It involves the application of controlled negative pressure (suction) to a wound site using specialized equipment. NPWT helps improve blood flow, reduce edema (swelling), remove excess wound fluid (exudate), and promote the formation of granulation tissue. This therapy can be used for both acute and chronic wounds, such as surgical incisions, pressure ulcers, diabetic foot ulcers, and traumatic injuries, among others.

How long has Negative Pressure Wound Therapy (NPWT) been used as a wound management technique?

Negative Pressure Wound Therapy (NPWT) has been practiced for several decades. It was developed in the late 20th century and has since evolved into a widely used wound management technique. The earliest versions of NPWT systems were introduced in the 1990s, and the technology has continued to advance. Today, NPWT is the standard of care for many large and/or persistent wounds, with a track record of clinical success in promoting wound healing.

What are the benefits of Negative Pressure Wound Therapy (NPWT)?
NPWT offers numerous benefits, including accelerated wound healing, reduced infection risk, improved tissue granulation, and enhanced patient comfort during treatment.
How does NPWT work to promote wound healing?
NPWT creates a controlled negative pressure environment at the wound site, which helps remove excess fluid, debris, and infectious material. This promotes the formation of healthy granulation tissue and accelerates the healing process.
For which types of wounds is Negative Pressure Wound Therapy (NPWT) suitable and effective?

Negative Pressure Wound Therapy (NPWT) can be used on a variety of wound types, including but not limited to:

  • Surgical Incisions: NPWT can help promote healing and reduce the risk of surgical site infections in post-operative wounds.
  • Pressure Ulcers: It effectively manages pressure ulcers (bedsores) by promoting tissue granulation and reducing the risk of infection.
  • Diabetic Foot Ulcers: NPWT facilitates the healing of diabetic foot ulcers, which are common and often challenging wounds in diabetic patients.
  • Traumatic Injuries: NPWT can assist in the management of traumatic wounds caused by accidents, falls, or other injuries.
  • Chronic Wounds: It is valuable in treating chronic wounds, such as venous ulcers, arterial ulcers, and non-healing wounds.
  • Burn Injuries: NPWT can be applied to burns to support tissue regeneration and reduce scarring.
  • Complex Wounds: It is used for complex or large wounds requiring specialized care.
  • Dermatological Procedures: NPWT can aid in wound healing following various dermatological procedures.
  • Aesthetic Procedures: It can promote healing after cosmetic and aesthetic procedures with the potential to reduce scarring and rates of infections.
  • Orthopedic Surgeries: NPWT is utilized in orthopedic surgeries to manage incisions and reduce complications.
  • Palliative Care: It can support wound care patients in palliative care settings.
  • Skin Grafts: NPWT can enhance the healing of skin grafts by ensuring secure graft adherence.
  • Deep Abrasions: It is suitable for managing deep abrasions and promoting tissue recovery.
  • Sports Injuries: NPWT can be used for sports-related injuries to accelerate healing and reduce recovery time.
  • Complex and Irregularly Shaped Wounds: NPWT can adapt to the contours of complex and irregularly shaped wounds.

Overall, NPWT is a versatile wound management technique that can be applied to many types of wounds to promote healing, reduce complications, and improve patient outcomes. However, a healthcare professional should determine the specific application and suitability of NPWT for a particular wound.

What is the difference between the WoundPro,™ WoundPro+,™ and MicroDoc™?

The WoundPro™, WoundPro+™, and MicroDoc™ are innovative negative pressure wound therapy (NPWT) systems offered by Pensar Medical™, each designed to cater to specific clinical needs and preferences. Here is what sets them apart:


  • 10+ year track record of clinical success
  • Features the most powerful pump in the industry with a flow rate of
  • 8 liters per minute
  • Works with both 300 and 800 cc collection canister sizes
  • Adjustable pressure settings up to -200 mmHg


  • An advancement from the original WoundPro
  • 50% lighter than the original WoundPro,™ at 2.1 lbs when the canister is empty
  • 2.5” shorter than the original WoundPro™
  • Adjustable pressure settings up to -200 mmHg


  • A single-use, disposable system for negative pressure wound therapy
  • Offers 7-10 days of continuous therapy
  • Fits easily on a belt, in a pocket, or under clothing, promoting mobility and patient comfort
  • Super quiet operation with just a gentle hum
  • Offers three distinct continuous pressure settings (-50, -80, -125 mmHg)
Are your products compliant with relevant healthcare regulations and standards?
All Pensar Medical™ products are registered with and approved by the FDA.
What is the warranty and service coverage for your products?

We offer a minimum 3-year product warranty, with extended warranty options available for added peace of mind.

Do you offer extended warranty options for your systems?
Yes, we offer extended warranty options to extend coverage beyond the standard warranty period.
Are there any reimbursement or insurance considerations when using your products for patient care?
Our products qualify for standard negative pressure codes and may be eligible for reimbursement to support patient care and supplies.
Do you provide resources for patient education to help healthcare professionals communicate the benefits of your products to their patients?

Yes, we offer resources and materials to assist healthcare professionals in educating patients about the benefits of our products. Visit our resource center for more information.

Are there any educational materials on wound care and NPWT?

We provide access to various educational materials, including manuals, videos, and user guides, along with opportunities for webinars and online training sessions. Visit the resource center for more information.

What training do you offer to healthcare professionals and distributors?

At Pensar Medical™, we understand the vital role that our valued distributors play in bringing the WoundPro™ system to healthcare facilities and professionals. We are committed to providing you and your clients with comprehensive training and unwavering support to ensure the success of every WoundPro™ use.

Our team consists of subject matter experts with extensive nursing backgrounds, each boasting an average of over 20 years of nursing experience, with a particular focus on wound care. These seasoned experts possess in-depth knowledge of negative pressure wound therapy, ensuring you and your clients receive the highest expertise.

We recognize the importance of effective communication and support. That’s why we offer multiple channels for reaching our team, including phone and text, with the assurance of connecting with a knowledgeable live person. Whether you or your clients prefer on-site or online training, we tailor our approach to meet your needs. Additionally, we provide easy access to a wealth of training materials, including manuals, videos, and user guides, ensuring that healthcare professionals have ongoing support and resources readily available.

With our unwavering guidance and expertise, you and your clients can confidently harness the full potential of the WoundPro™ system, delivering optimal patient care and ensuring the success of every WoundPro™ use. Your partnership is of utmost importance to us, and we are here to support you every step of the way.

How do Pensar Medical™ products contribute to improved patient care and safety?

Pensar Medical™ products make significant contributions to improved patient care and safety in several key ways:

  • Advanced Negative Pressure Wound Therapy (NPWT): Our NPWT systems are designed to promote faster wound healing by creating an optimal environment for tissue regeneration. By reducing edema, improving blood flow, and removing excess exudate, our products aid in the healing process, resulting in improved patient outcomes.
  • Reduced Risk of Infection: Pensar Medical™ products may help reduce the risk of infection, a critical concern in wound care. By effectively managing wound exudate and providing a sealed environment, our NPWT systems minimize the risk of bacterial contamination, contributing to patient safety.
  • Precise Pressure Control: Our control units offer precise pressure control, minimizing pressure deviations during therapy. This precision ensures that therapy remains effective, maximizing its impact on wound healing while avoiding potential complications.
  • Patient-Focused Materials: Our products are designed to be used with supplies that prioritize patient safety. For example, our wound dressings are made from high-quality, non-cytotoxic, hypoallergenic materials, minimizing the risk of skin reactions and ensuring comfort during treatment.
  • Extended Battery Life: With an extended battery life of up to 24 hours, our WoundPro™ and WoundPro+™ products ensure uninterrupted patient care even in power-disrupted situations, enhancing patient safety and comfort.
  • Diverse Range of NPWT Solutions: We offer single-use and durable NPWT units, catering to a wide range of patient needs. This versatility allows healthcare professionals to choose the most suitable option for each patient, enhancing personalized care.
What measures are in place to ensure patient comfort during treatment?

At Pensar Medical™, patient comfort during treatment is a top priority. We have implemented several measures to ensure that patients have a comfortable and positive experience while undergoing negative pressure wound therapy (NPWT):

  • Advanced Control Units: Our control units are designed with patient comfort in mind. They offer precise pressure control, allowing healthcare professionals to customize therapy settings, including pressure and therapy mode, to meet each patient's specific needs. This customization ensures that therapy remains effective while minimizing discomfort.
  • Ergonomic and lightweight: Pensar Medical™ products are lightweight and portable, making them easy for patients to carry or move as needed. This mobility enhances patient comfort by allowing them to maintain their daily activities with minimal disruption.
  • Whisper quiet operation: Our MicroDoc® NPWT system is engineered to operate with just a gentle hum. Patients can undergo therapy without the disturbance of loud machinery, promoting a peaceful treatment environment.
  • High-Quality, Skin-Friendly Materials: Our commitment to patient comfort extends to our materials. Pensar Medical™ supplies, including wound dressings, are crafted from the highest quality materials. These materials are carefully selected to be non-cytotoxic and hypoallergenic, ensuring they are gentle on the patient's skin and reducing the risk of allergic reactions or irritation. This dedication to using skin-friendly materials adds extra comfort and safety for patients undergoing negative pressure wound therapy (NPWT).
  • Flexible Dressing Options: We offer a range of dressing sizes and types, including foam dressings, to accommodate various wound sizes and locations. These dressings are designed for patient comfort and can be easily applied by healthcare professionals.
  • Secure Attachment: Our attachment systems, such as the EZ-Clasp system, ensure that the NPWT device remains securely in place during treatment. This stability contributes to patient comfort by preventing unnecessary movement or dislodgment of the device.
Do you offer same-day shipping for orders?

Yes, we offer same-day shipping for our products. We prioritize timely access to wound care solutions, ensuring quick processing and delivery. Contact our customer support for shipping details.

If I need to purchase a product, will it be in stock and readily available?
Yes, we maintain a healthy safety stock of our products, ensuring they are readily available. We are committed to meeting the demand for our products and ensuring that healthcare professionals have access to the supplies they need when they need them.
What is the process for becoming an authorized distributor of Pensar Medical™ products?

If you're interested in becoming a distributor, just contact us. We'll schedule a call to evaluate if your company qualifies for distribution. Once approved, we'll provide the information and resources you need to distribute our products.

What procurement options does Pensar Medical™ offer for its NPWT systems?
Distributors can choose between renting or purchasing Pensar Medical’s™ NPWT systems, allowing them to select the option that aligns with their financial preferences and requirements.
What criteria do you consider when selecting distributors for your products?

We choose to partner with distributors who share our commitment to quality and patient care, ultimately helping us expand the reach of our products while maintaining our brand's reputation for excellence. We have specific criteria that we carefully evaluate when selecting distributors for our products. These criteria include:

  • Business and Financial Stability: We assess potential distributors' financial health and stability to ensure they can effectively market and support our products.
  • Industry Experience: We look for distributors with knowledge and experience in the healthcare or related industry to ensure they understand the unique needs of our customers.
  • Geographic Coverage: We determine if the distributor can adequately cover the desired market area to ensure our products reach healthcare professionals in need.
  • Marketing and Sales Capabilities: We assess the distributor's ability to effectively promote and sell our products, helping us expand our reach and impact.
  • Customer Support: Ensuring the distributor can provide adequate customer support and service is crucial for maintaining customer satisfaction.
  • Regulatory Compliance: We require that distributors comply with all relevant healthcare regulations and standards to ensure the safety and efficacy of our products.
  • Commitment to Brand Values: The distributor must align with our company's brand values and mission to maintain brand integrity.
    References and Reputation: We check references and assess the distributor's reputation in the industry to ensure they have a track record of excellence.
  • Training and Support: Distributors should have the capability to provide training and support to healthcare professionals for proper product usage, with the potential for us to complement and enhance their existing support efforts. This includes integrating our training materials into their support infrastructure, ensuring comprehensive coverage.

If you feel like your company aligns with these criteria, we’d love to hear from you.

What are the advantages of becoming a distributor with Pensar Medical™?

Becoming a distributor of Pensar Medical™'s cutting-edge Negative Pressure Wound Therapy (NPWT) products is an opportunity to partner with a leader in the exciting NPWT field, revolutionizing patient care. NPWT has been proven to offer significant benefits, including cost savings and reduced infection risk, which makes it a game-changer in the healthcare industry. Here are some compelling reasons why you should consider becoming a distributor with Pensar Medical™:

Pensar Medical Benefits:

  • Industry Leader: Pensar Medical™ is an industry leader in the NPWT field, boasting a 10-year track record of clinical success. Our innovative and effective solutions have earned us recognition and trust. By partnering with us, you align yourself with a recognized leader, enhancing your credibility and reputation in the healthcare industry.
  • Distributor Partnership Excellence: Pensar Medical™ is committed to exclusively working with distributors, forging strong partnerships to deliver our innovative negative pressure wound therapy (NPWT) products to healthcare facilities and professionals. This ensures you receive personalized support and attention to thrive in the NPWT industry.
  • Diverse Portfolio of NPWT Solutions: We offer a comprehensive range of NPWT solutions, including both single-use and durable units, ensuring healthcare professionals have access to the right tools for their specific needs.
  • Top of the Line Solution: Pensar Medical™ offers the best NPWT solutions. Our products feature top-quality foam dressings and powerful control units with high flow rates. They provide three therapy settings for flexibility and extended battery life for uninterrupted care.
  • Cost Efficiency: Pensar Medical’s products are competitively priced for distributors and healthcare providers.
  • Flexible Procurement Options: We offer flexible procurement options, allowing healthcare facilities to choose between renting or purchasing our NPWT systems to suit their financial preferences.

Industry Benefits:

  • Cost Savings: NPWT can lead to substantial cost savings in healthcare. With an annual cost of surgical site infections (SSIs) in the United States exceeding $3.3 billion, the use of closed incision negative pressure therapy (ciNPT) has shown over a 50% reduction in SSIs for post-mastectomy breast reconstructions. By providing access to these advanced therapies, you can help reduce healthcare costs while improving patient outcomes.
  • Reduced Infection Risk: Closed incision negative pressure therapy (ciNPT) has been shown to lower rates of surgical site infections by over 50% for post-mastectomy breast reconstruction. By distributing these solutions, you help mitigate the risk of infections, improving patient safety and overall healthcare quality.

With Pensar Medical™, you have the opportunity to partner with a leader in this dynamic and transformative field while making a positive impact on patient's lives and the healthcare industry as a whole.

Are there exclusive distribution agreements available for specific regions or territories?

Pensar Medical™ often evaluates exclusive distribution agreements for specific regions or territories. We understand the importance of focused distribution efforts, and we are open to discussing exclusive partnerships to help distributors effectively serve their designated areas with our NPWT products. Please reach out to us to explore the possibilities and discuss potential exclusive distribution opportunities.

Can you provide marketing materials and resources to support our sales efforts as a distributor?

As a distributor, we provide various marketing materials and resources to support your sales efforts. These include brochures, product catalogs, and training to help you understand and promote our NPWT products effectively. We can also customize materials with your branding and offer online resources like images and videos to enhance your marketing. Our goal is to assist you in successfully selling our innovative healthcare solutions. Visit our resources section for more information.

Are there volume discounts or incentives for distributors based on sales performance?

Yes, Pensar Medical™ provides volume discounts and incentives for distributors based on their sales performance. We value and appreciate the dedication and efforts of our distributor partners in promoting our NPWT products. To reward exceptional performance and foster a mutually beneficial partnership, we offer incentives and discounts that align with sales achievements. These incentives and discounts can vary, so we encourage distributors to contact us directly to discuss the specific details of our volume-based incentives and rewards program.

What is the lead time for placing bulk orders of Pensar Medical™ products?
We ensure same-day shipping for all our products, supplies, and accessories.
What is the process for ordering and replenishing inventory as a distributor?

As a distributor, the process for ordering and replenishing inventory is straightforward. You can place orders by contacting our dedicated distributor support team, who will assist you with product selection and quantities. We maintain a healthy safety stock to ensure our supplies and products are readily available for distribution.

Can I customize Pensar Medical™ materials with my organization's logo or branding?

Yes, you can brand certain materials with your logo through our customization services. We understand the value of branding and the importance of aligning our products with your organization's identity and messaging. Please contact our customer support team to discuss specific customization options and requirements. We will work closely with you to accommodate your branding needs.

I need some help with my product. Where do I find information to troubleshoot or contact customer support?

If you have a technical issue with a Pensar Medical™ product, you can find troubleshooting help in our manuals, user guides, and videos here. For immediate assistance, you can contact our customer support team via phone here. We're here to ensure your experience with our products goes smoothly and to help you resolve any problems quickly.

Where are your products available, and do you have a network of authorized distributors?

Our products are available through our extensive network of authorized distributors across various regions and territories. We have carefully selected and partnered with distributors who share our commitment to quality and patient care. Contact us to find an authorized distributor or inquire about product availability.

Where can I find authorized distributors of Pensar Medical™ products?

Please contact us to find authorized distributors of Pensar Medical™ products in your specific area or region.

What kind of customer support do you provide for inquiries, technical assistance, and any issues that may arise with your products?

At Pensar Medical™, we're dedicated to providing exceptional customer support. Our commitment includes:

  • Responsive Communication: Reach us via phone or text to connect with a live person for immediate assistance.
  • Technical Expertise: Our experienced team offers technical support, product guidance, and troubleshooting.
  • Timely Issue Resolution: We prioritize resolving any product-related issues promptly.
  • Continuous Improvement: Your feedback helps us enhance our products and services.

We're here to ensure a smooth experience with Pensar Medical™ products. Your satisfaction and patient care success are our top priorities. Contact us for support.

Explore Our Products


A powerful NPWT system for accelerated wound healing.


A compact advancement from our WoundPro™ system.

Simple one-button operation, reducing the technology learning curve for healthcare professionals and wound care needs


A discreet, portable single-use NPWT system.

Advanced Wound Care Supplies to enhance wound bed healing

Supplies & Accessories

Advanced Wound Care Supplies to enhance the efficiency of NPWT.

Same Day Order Fulfillment – 3 Year Warranty

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Ready To Elevate Your Healthcare Solutions With Pensar Medical?

Contact us if you’re interested in becoming a distributor or looking for more information on distributors in your area.

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